The four dimensions of service management
Table of Contents
Four dimensions of service management are defined to ensure that all aspects of service management are fulfilled. They affect all the practices, service value chain, and the service value system (SVS). These dimensions do not have accurate boundaries and they may overlap each other. The organizations should observe all four dimensions in their behaviors though in practice they focus more on their belonged dimension.
Those four dimensions are:
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes