Organizations and people

One of the four dimensions of service management is organizations and people. The aspect of this dimension will lead to ensure that the organization is well structured and also well managed. At this dimension’s view, the success of and organization is dependent on multiple factors: 

• Roles and responsibilities
• Systems of authority 
• Communication, interfaces, collaboration, and coordination 
• Culture 
• Strategy 
• Operating model 
• Qualification and capabilities of staff: people’s level of expertise, management skills, leadership skills, staying up to date, communication skills, and their motivations should be paid attention. 
• Self-awareness of each person of his/her share in value creation for the business.