Introduction to Service value system (SVS)

The main system which manages services is SVS. This system has some inputs, which are called opportunities and demands. It includes important components like guiding principles, governance, service value chain, practices, and continual improvement. Also, it produces value as an output.

Inputs 

Opportunity

They are chances and probabilities to make value or improve the organization. 

Demand

They are requests and needs that by a customer have been raised.

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Components

Guiding principles

An organization will be guided by these principles as recommendations. If any changes occur on the goals or strategies of an organization, these principles can also guide the organization in those circumstances.

Governance

The ways and methods that the organization is directed are defined as the governance of that organization.

Service value chain

The core of the system which makes service or a product in order that value creation is realized.

Practices

Practices are collections of resources designed to take care of a goal.

Continual improvement

It’s an iterative activity built to assure stakeholders satisfaction is resolved at different circumstances. The continual improvement is implemented at all levels of the organization. 

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Outputs 

Value  

Service value system (SVS) should consider different scenarios to make a flexible environment rather than a rigid one and it should be able to reduce silos. Silos are resources that tend to be isolated and not being involved in common changes. They prevent easy changes and make access to the resources of an organization difficult.