Deliver & support activity

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Deliver & support activity is to make sure that services are delivered to service consumers and are also supported based on agreed specifications and stakeholders’ expectations. 

The inputs of this activity are: 

  •  New and changed services and products by design & transition activity
  •  Service components by obtain/build activity
  •  Improvement programs and improvement status reports by improve activity 
  • User support tasks and information about third-party component services by engage activity
  • Information about new or changed products and services by design & transition and obtain/build activities 

The outputs of this activity are: 

  • Services to users or customers 
  • Acknowledge about a user support task and contracts’ requirements to engage activity
  • Information about service or product performance to engage and improve and design & transition activity activities
  • Improvement opportunities to improve activity
  • Change requests to obtain/build activity