Engage activity
Table of Contents
Engage activity is responsible to ensure effective and efficient relationships with stakeholders.
The inputs of this activity are:
- Service and product portfolio by plan activity
- Requests and detailed requirements for service and product and feedbacks about products and services by customers
- Incidents, service requests, and feedbacks by users
- Information about request support actions by deliver & support activity
- Marketing opportunities by current and potential customers and users
- Cooperation opportunities and feedbacks and information about third-party components by partners and suppliers
- Contracts’ requirements by all value chain activities
- Information about new or changed services and products by design & transition and obtain/build activities
- Information about service and product performance by deliver & support activity
- Improvement programs status reports by Improve activity
The outputs of this activity are:
- Requests and opportunities to plan activity
- Service and product requirements/specifications to design & transition activity
- User support tasks to deliver & support activity
- Improvement opportunities and stakeholders’ feedback to improve activity
- Requests for change or project initiations to obtain/build activity
- Contracts with suppliers and partners to design & transition and obtain/build activities
- Information about third-party service components to all value chain activities
- Service performance report to customers