Introduction to ITIL 4
Table of Contents
How is ITIL 4 different from the older versions?
- ITIL 4 gets up to date for wider contexts of customer experience, value streams and digital transformation.
- It covers new ways of working e.g. Lean, Agile and DevOps.
Structure and components of ITIL 4 framework
Look at these components at a glance, we will discuss abot them further … .
- Service value system (SVS)
- The ITIL service value chain
- The ITIL practices
- The ITIL guiding principles
- Governance
- Continual improvement
- Four dimensions model
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes